Return & Refund Policy
Return Policy
Order Cancellation
To cancel a placed order, please contact us at support@ampeak.com before the order ships out. Submitting a cancellation request before order ship out will not guarantee a cancellation success. Customers will receive an email confirmation if the order is successfully canceled.
We will not be able to cancel order after order shipped out. Please wait for the order to deliver and contact us for a return label within 14 days of delivery. Rejecting an shipped out order or failing to follow the return procedure might cause item loss in transit or reject by warehouse due to no return registration which might lead to ineligibility of refund or replacement.
Return
If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.
If 30 days have passed since your purchase, we cannot offer a refund or exchange.
For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.
For returns without confirmation, the refund or replacement may not be processed.
Non-returnable Items Include, But are not limited to
- Product from Unauthorized Reseller/Individual;
- Damaged item caused by human factors;
- Gift cards;
Refund Process
Contact Ampeak Support at support@ampeak.com to start the return process. Please provide them with proof of purchase, such as an invoice.
You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package.
Refund Policy
After we receive your return package, we'll issue the refund within 7 business days, you'll be notified with an email once your order is refunded.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ampeak.com.
Return Shipping Cost
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.